Travellers Irked by Slow Service At Yellow Fever Vaccination Centre


In short
At the revenue collection center there is only one person in charge of clearing clients in need of vaccination.

Travellers leaving Uganda are unhappy with delays at the Kampala Capital City Authority (KCCA) clinic as they undergo yellow fever vaccination.
KCCA resumed vaccination against yellow fever after suspending the exercise for almost two months after the vaccine ran out.
When URN visited the clinic on Monday morning, more than 60 people were waiting at the clinic for vaccination.
URN reporter went through the process of getting vaccinated with one of the travelers intending to travel to China and later to South Africa.

He arrived at around 11am, at the KCCA revenue collection center.  More than 15 people were seated while others standing. He was the 17th person in the queue.
At the revenue collection center there is one person in charge of clearing clients in need of vaccination. After an hour of waiting, he was asked to hand over his passport. Details of the passport is then fed into the computer and he was asked to go outside the center and pay Shillings 103,500, an increment by Shillings 3,500.
Outside the center, there are two ladies and a gentleman receiving the money. After handing in the money, his details were fed into the Payway machine and was given a receipt. He was later asked to go back to the revenue collection center.
He then spent almost an hour before he was cleared and told to proceed to the clinic. At the clinic, there is a tent with over 30 chairs and a gentleman in charge of registering the clients.
His details were captured here and he was asked to join the rest of the over thirty clients waiting. He was finally vaccinated at 3pm.
//Cue in: Im meant to…//
Cue out…long lines. //
He also noted that the cost of the vaccine is very high and said there was need to decentralize the service to other hospitals.
//Cue in: I had to…//
Cue out…for us. //
URN spoke to Samuel Lugwamoi  Odyek, who had been waiting for more than four hours to get vaccinated and he expressed the concern of delays and the high cost.
//Cue in: Because in…//
Cue out…free.//
Paul Wamya, who had spent more than three hours told URN that  he is unhappy by the way KCCA clinic is operating because it wastes a lot of time for the clients who have busy schedules.
//Cue in: Okusinziira…//
Cue out…mukaaga.//
However speaking to Dr. David Seruka, the director of Public Health and Environment at KCCA said that the delays are inevitable because KCCA wants to make sure that all details of the clients are kept safe as these are necessary for future reference. He said that the clinic receives over one hundred clients on a daily basis.
"I encourage people to come in early so that they leave early. We are quite thorough in capturing the clients' details and making sure that we invest in keeping the details. Many people have forged our cards so we don't want to leave anything to chance." he said.
About the high cost of vaccination, Dr. Seruka said that people can try other facilities because KCCA does not force anyone to go to their facility.
"It is like having a shop and your neighbour is selling beans at Shillings 2000 and you decide to sell at Shillings 2100, customers can choose either of us."
He also noted that the extra Shillings3500 is charge for people who pay using Payway,  to enable the authority to pay the service provider.
However, sources that URN talked to revealed that some embassies reject cards from other health facilities claiming that they are fake.


About the author

Beatrice Nyangoma
Beatrice Nyangoma values her independence as a journalist. This was one of her major considerations before she became a URN staffer in 2015.

Nyangoma says, "I like URN because it gives me room to decide what stories I want to work on. That is so important to me."

The URN Jinja bureau chief since July 2016, Nyangoma considers health matters a beat close to her heart. One of the highlights of her career so far were her exclusive interviews unveiling the rot in Mulago hospital in early 2016.

Nyangoma started out writing for the Red Pepper newspaper in 2011 in her final year of university. She was majorly a health reporter. In 2012, Nyangoma moved to Top Television as a health, business reporter and weekend news editor. She was also the assistant editorial manager of Kabarole Research and Resource Centre FM (KRC FM).